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Service Level Agreement
How we connect with you
Our clients can connect with us for raising tickets in
the following ways
Our responses to tickets are both automated and manual
Our Industry Standard Service Levels
1-2 hours
URGENCY
IMPACT
MEDIUM
Severity A
Severity B
Severity C
HIGH
Severity A
Severity A
Severity B
LOW
Severity B
Severity C
Severity C
HIGH
MEDIUM
LOW
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