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Service Level Agreement
How we connect with you
Our clients can connect with us for raising tickets in
the following ways
​Our responses to tickets are both automated and manual
Our Industry Standard Service Levels
1-2 hours
URGENCY
IMPACT
MEDIUM
Severity A
Severity B
Severity C
HIGH
Severity A
Severity A
Severity B
LOW
Severity B
Severity C
Severity C
HIGH
MEDIUM
LOW
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